When was the last time you went to the store physically to return or lodge a complaint for a product you didn’t like? Can’t remember right? Digital chat...
Tag - customer service
By tracking metrics, you can make sure that your customer service strategy is performing at its best. Customer service is an integral part of any business...
Are you considering taking up a job in customer service and support? If yes, we’ll let you know that you won’t regret it. Even though the role of a customer...
When the retail world goes just a little nuts as we all try and make the most of the boom in sales volume for our businesses. Black Friday, Cyber Monday...
Providing top-notch customer service is essential for amplifying customer retention, repeat sales, and overall business growth. Are you looking for new ways to...
Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with a company’s customer service team...
Bearing with customers can be, at times, like walking through a valley full of thorns. This has been proven to be even more challenging during the Corona-virus...
Customer service is famous for being the service people love to hate. The days of a customer writing a formal letter of complaint just to be heard are long...
As we all know customer service is an essential part for any business to accomplish greater heights of growth and success. In this blog, we will discuss...
To successfully fulfill the ever-increasing demands of customers, each team member needs to be aware that providing an excellent customer experience is an...
To deliver cloud-based contact center software, Contact Center as a Service solutions employ a subscription-based licensing model. Because they are meant to be...
A chatbot is software that uses text messages to imitate human-like conversations with users. Its primary goal is to assist users by answering their inquiries...
Can artificial intelligence really improve your business’s customer service? As a business owner, perhaps you’re not quite sure how you can blend AI technology...
It’s only been 90 days since the first hint of shelter-at-home orders in the U.S., but it feels like 5 years. According to a recent American Psychiatric...
For online merchants, the higher conversion rate is always a significant measure of their success. Both conversion and the company’s revenue growth go hand in...