You’ve likely heard of a CRM – or Customer Relationship Management – system. You’ve also likely heard of a call center or contact center. What you...
Author - Shaundalee Carvalho
Shaundalee Carvalho works in Sales Operations and Marketing at ComputerTalk. ComputerTalk is the developer of ice Contact Center. ice modernizes the call center with business application integrations, AI, and analytics across all communication channels, helping organizations deliver outstanding customer experiences.