Customer service is famous for being the service people love to hate. The days of a customer writing a formal letter of complaint just to be heard...
Author - Jo Ann Fussell
Jo-Ann Fussell, owner/operator of Voice Link, provides top-quality a virtual receptionist firm offering live answering service for utilities companies. With 31 years of experience in finance and information technology, she is a licensed CPA, Certified Key Performance Indicator Professional, and a mother of two Eagle Scouts, graduating Magna Cum Laude from Columbus State University.