Are you considering taking up a job in customer service and support? If yes, we’ll let you know that you won’t regret it. Even though the role of a customer rep is largely underrated, their work is integral to the success of the business.
Many people apply for customer service representative posts as a temporary gig or think of it as a Plan B career. However, they end up liking their job and its perks, so they commit to it long-term. So, if you’re intrigued too, then here are seven good reasons to take the leap and apply for the customer support position you’ve been eyeing lately:
Table of Contents
1. You can join from any Background
2. Development of People Skills
3. You get better at Problem-Solving
4. Educating and Helping People Every Day
5. Fluency in all Communication Mediums
6. Networking with a Diverse Group
7. Plentiful Remote Work opportunities
1. You can join from any Background
Recruitment in customer service is as easy as it gets. Most companies hiring in this sector are willing to hire freshers or people with zero work experience in the field. Your educational background doesn’t matter either, as long as you are well-versed in the required language.
So, you’ve previously worked in a capacity that has nothing in common with the job description of a customer service rep? Most of the time, that is overlooked and the company equips you with the necessary training required to perform the job.
For instance, Optimum places utmost trust in its customer support team members because their hard work and dedication help the company attract new customers and retain old ones. Optimum servicio al cliente a.ka. Spanish customer service is all about enhancing the consumer experience for Spanish clientele by providing efficient and effective solutions to all their internet-related issues.
Customer service is one of those jobs where you don’t have to worry about being judged or lacking in skills. However, this does not imply that anyone can excel in this career; like every other job, working in customer service has its own set of challenges.
2. Development of People Skills
The best thing about working in customer service is that you get a chance to develop amazing people skills. You’ll be talking to people from different walks of life each day, and that truly helps erase all your communication gaps and social reservations.
Apart from learning to speak out with confidence, you also learn how to listen with patience and show empathy. Your daily conversations build up emotional intelligence, so it gets easier to handle difficult customers and minimize the hassle.
You get great at negotiating, persuading, clearing up misunderstandings, and saying what the person on the other end wants to hear. These people skills prove to be useful in your professional and personal life till the end of time.
3. You get better at Problem-Solving
Customer service is all about solving customer problems and providing helpful answers to their queries. You will be taught about frequently asked questions and recurring issues from the beginning so that you know how to respond.
However, you may not be prepared to decipher all the unique ways the same problem or question comes forward from different sources. At times, the customer is not able to communicate the issue properly or says something nearly opposite to what they mean.
These kinds of situations are frustrating, and thus, you need to be extra vigilant and creative to overcome them. If an unexpected request of grievance comes by, you’ll need to improvise and resolve conflict in the best way possible.
4. Educating and Helping People Every Day
Believe it or not, customer services make a huge difference in the lives of common people every day. When you provide a solution that works, you make the customer’s day. Every time you accurately impart the information requested by a consumer, you’re adding to their knowledge and securing a potential lead.
Your words and actions are constantly helping your business and its targeted audience, so that’s commendable. It feels good to be useful, and even better when the recipients of your assistance are grateful and appreciative.
The majority of individuals who contact customer support are in dire need of guidance, and being kind towards them allows you to turn them into returning and loyal customers.
5. Fluency in all Communication Mediums
Nowadays, one channel for communication is not enough. Customers from different generations have separate preferences for reaching out to customer support. For instance, the oldest generation is likely to go the traditional route and make a phone call.
Millennials may want to avoid a direct verbal conversation and save time, so sending out an email and trying live chat is more their speed. Generation Z will most likely make themselves heard through the company’s social media channels.
Therefore, at the end of the day, you may have to showcase your expertise on multiple mediums of communication. In some cases, you may have a choice so you can choose to deal with customers in verbal or written context.
6. Networking with a Diverse Group
Since customer service recruiters are not known to be picky with candidates, you will be working with a diverse group of individuals on this platform. There is no barrier of age, gender, education/experience level, or any other discriminating factor.
Working with people of varying personalities and backgrounds provides a great deal of exposure and interesting experiences to last a lifetime. For example, you may befriend artists, tech enthusiasts, business-minded folk, science geeks, and people with other unique interests on the job.
7. Plentiful Remote Work opportunities
More and more companies are hiring remote workers for customer service roles, as it helps cut down costs to a great extent. According to Statista, the percentage of remote staff in the customer service sector was 27% in 2018 and it is projected to increase to 40% by the end of 2024.
Therefore, if working from home or without the constraint of location is among your priorities, finding a job in customer service certainly looks promising. A reliable internet connection and quality headset are all you need to tend to customers and make a living at your convenience.
Closing Thoughts
Once you start working as a customer service representative, you get to learn the many ins and outs of products in your niche. Moreover, there are several opportunities to get promoted in this field at a fast pace. If you’re good at your job, you can quickly move up to a managerial position and train a large fleet of reps coming in after you.
