Creating high-converting product pages is important to eCommerce success, because they have the potential to significantly enhance sales – and therefore revenue. Based on the content you have on your product page, visitors will decide whether to make a purchase, consider it for later, or forgo the idea altogether. Your product pages serve as the pivotal space where visitors determine if your offering aligns with their needs and justifies their time and investment.
Product pages can serve as profit generators for your business, yet a poorly structured page can result in not selling a single unit – which means it’s operating at a loss. High-converting product pages not only inspire purchases but also streamline the entire buying process, ensuring a smooth and enjoyable experience for your customers.
If you’re curious about the essential ingredients for crafting a successful product page, you’ve come to the right place. In our blog post, we’ll delve into the components necessary to captivate your prospects’ attention, establish trust, and ultimately persuade them to purchase your product.
7 Important Steps to Create a High-converting Product Page
Here are some eCommerce product page best practices designed to elevate your conversion rates and ensure that your eCommerce store serves as a valuable asset rather than a hindrance.
1. Write Compelling Headlines and Product Descriptions
Make sure to include key details, including your product’s name, the specific model (e.g., iPhone 14 Pro vs. 14 Plus), and color in your headline for comprehensive product information. Specific models play a crucial role in aiding users conducting web searches. When users have knowledge of which model they are looking for, the likelihood of your product appearing in search results significantly increases.
You can highlight the features, benefits, and unique selling points of your product through product descriptions. A detailed product description has the power to sway prospective buyers toward making a purchase. You can use techniques like case studies and testimonials to explain the benefits of your product and how it can address and resolve the pain points of your customers.
If you focus on telling a story, you have the potential to create an emotional connection with your target audience. A prominent example of this concept can be found in the highly lauded Nike campaign “Just Do It,” where athletes and sports personalities openly recount their personal journeys and hurdles, serving as a source of motivation for individuals to exceed their limits in their pursuits.
2. Include High-quality Product Images
Online shopping presents a significant drawback in that users cannot physically inspect or try on your products, nor can they view them from every possible angle like they could in a store. This issue can be mitigated to some extent by creating clear, high-quality images that showcase your products from different angles, helping your prospects visualize your product. This can influence their purchase decision significantly.
Think of your website as a virtual showroom where it’s essential to present your products in the most appealing light. Blurry and inadequately lit images can leave a detrimental impression on your customers, potentially deterring them from completing the checkout process. Therefore, including high-quality photos is a no-brainer.
3. Include a Clear, Well-placed CTA
The call-to-action (CTA) is one of the most crucial elements of your product page. Your website visitor is literally just one click away from becoming a customer.
However, how will customers take the next step in their buying journey if they find it difficult to locate the “Buy Now” button? A visible, prominent, and well-placed CTA such as “Add to Bag”, “Add to Cart”, or “Buy Now” encourages customers to take prompt and effortless actions, thereby enriching their buying journey.
Ensure that your call-to-action has larger fonts to draw the attention of customers. You should also ensure that the color of your CTA stands out from the rest of the page, making it easier for the customers to locate it. Try to have contrasting colors for different CTAs. For instance, you can have one color for “Add to Wishlist” and another color for “Buy Now”.
4. Include Customer Reviews and Testimonials
Customer testimonials and online reviews play a crucial role in establishing trust and bolstering confidence in your product’s quality. Many customers tend to consult these reviews prior to clicking ”Buy Now” to gain insights into the reliability and performance of your product. In the absence of reviews, the potential for cart abandonment increases.
If your product has received rave reviews from many customers, it creates instant credibility and trust. Negative reviews give you the opportunity to analyze your product and make the necessary adjustments to overcome the flaws in it. Hence, in either scenario, reviews consistently prove to be advantageous for your brand.
5. Ensure that Your Product Pages Are Mobile-Friendly
Today, almost 77% of Americans use smartphones. You should ensure that your product page is optimized for mobile devices, since many customers shop on smartphones and tablets.
An adaptive mobile-friendly design enables customers to effortlessly access product details, seamlessly navigate the page, and complete purchases, ultimately driving higher mobile conversions for your eCommerce business.
Without a mobile-responsive design for your product pages, you could potentially overlook substantial opportunities for leads and revenue.
6. Leverage Upselling and Cross-selling Opportunities
While upselling may sometimes be perceived as a pushy sales tactic, a more subtle and strategic approach can actually enhance the profitability of the sale. Failing to suggest a slightly more expensive item to customers who are already in a buying mindset could mean missing out on a valuable opportunity.
Away Travel, an American brand specializing in luggage and travel accessories, employs a subtle upselling strategy on its product pages. On its eCommerce platform, it guides customers toward the expandable version of the suitcase they are browsing, offering them the option of a more versatile and spacious carry-on. Additionally, they emphasize the advantages of choosing this option. This effective tactic piques the customer’s interest in upgrading to a more premium suitcase.
Cross-selling is a powerful sales strategy that enables you to offer related products or complementary services to customers. For example, if you sell smartphones, consider featuring mobile accessories like protective covers and tempered glass screen protectors at the bottom of the page. These are items that many customers often search for to safeguard their smartphones from damage. Cross-selling makes it easier for customers to add related items to their cart instantly.
7. Communicate Your Return and Refund Policy Clearly
It is essential to offer customers the flexibility to return a product that does not meet their expectations. In your return policy, ensure clear communication regarding whether you provide refunds or exchanges, specify the timeframe for returns, outline acceptable reasons for returning items, and provide comprehensive options to facilitate a seamless return process.
Establishing a transparent and customer-friendly return and refund policy can instill trust and enhance the likelihood of customers completing a purchase.
Final Thoughts
Maximizing the effectiveness of your product pages presents one of the most significant opportunities to shape your customers’ purchasing choices. By dedicating time and effort to enhance them, you can expect to enjoy increased sales and more satisfied shoppers in return
